Shipping policy
Shipping Policy
Thank you for shopping with The Dart Den. We aim to get your order packed and on its way as quickly as possible.
Order Processing
Orders are processed on business days, Monday to Friday, excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
During busy periods, new product launches or promotional events, processing times may be slightly longer.
Shipping Within Australia
We ship orders throughout Australia.
Shipping costs and available delivery options will be displayed at checkout before payment is completed.
Delivery times vary depending on your location and the shipping service selected. Any delivery timeframes provided are estimates and are not guaranteed.
Regional and remote areas may take longer to receive deliveries.
Tracking
Where tracking is available, tracking details will be sent to the email address provided with your order once your parcel has been dispatched.
Please allow some time for tracking information to update after receiving your dispatch notification.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible.
We cannot guarantee that an address can be changed once an order has been dispatched.
Additional shipping charges may apply if an order is returned to us due to an incorrect or incomplete address supplied by the customer.
Delayed or Missing Deliveries
Delivery delays can occasionally occur due to circumstances outside our control, including courier delays, severe weather and other transportation disruptions.
If your tracking information shows an unusual delay or you believe your parcel may be missing, please contact us and we will assist you in investigating the delivery.
Damaged Parcels
If your order arrives damaged, please contact us as soon as possible and provide:
- Your order number
- Details of the damage
- Photos of the damaged item and packaging where possible
We will assess the issue and provide an appropriate solution in accordance with Australian Consumer Law.
International Shipping
International shipping availability, rates and delivery options will be displayed at checkout where available.
Customers ordering internationally are responsible for any applicable customs duties, import taxes or other charges imposed by their destination country, unless otherwise stated.
Returns
For information regarding returns, exchanges and refunds, please refer to our Refund & Return Policy.
Contact Us
If you have any questions regarding shipping or an existing order, please contact The Dart Den using the contact information provided on our website.